The Chicago White Sox vs. Kansas City Royals game scheduled for Tuesday afternoon, March 12, at 1:05 p.m. in Surprise Stadium has been cancelled due to inclement weather and field conditions. This game will not be made up.
Fans with tickets for today’s game have options to either exchange or refund their purchase based upon the Surprise Stadium rainout policy:
(a) Season Ticket Holders with a ticket to the game can either exchange today’s tickets for a different game or get a refund for today’s portion of the season ticket package based on the value of tickets the plan holder. Refund request can be made by visiting the Box Office or mailing your tickets to 15850 N. Bullard Avenue, Surprise, Arizona 85374 with the Refund Form for processing of your refund.
(b) Individual Ticket Purchasers who purchased tickets online at Tickets.com, by phone or at the Surprise Stadium Box Office may receive a refund or exchange tickets for remaining games at Surprise Stadium during the 2019 Spring Training season. Tickets purchased must be brought to the Box Office or mailed to 15850 N. Bullard Avenue, Surprise, Arizona 85374 with a Refund Form for processing of your refund. Any ticket purchasers that paid with a check or cash should mail their tickets and refund form to the same address to receive a refund. These funds can only be requested by the original ticket purchaser and must be accompanied by the Refund Form.
Complimentary Tickets: Complimentary tickets or equivalent tickets will be cancelled and are not valid for any other 2019 Spring Training game.
Group Tickets: Group tickets are subject to the same policies as described above, subject to availability.
Stadium Suites and Legends Deck: Please contact the Surprise Stadium Box Office for more information at 623-222-2222 or emailing firstname.lastname@example.org.
StubHub/Secondary Market Ticket Purchases: For tickets purchased via StubHub or another reseller, please refer to the ‘Help’ section of the site from which you purchased your tickets for details pertaining to postponed, rescheduled or cancelled events. Surprise Stadium is not responsible for and will not provide any refunds or exchanges of any ticket purchased via StubHub or any other secondary market reseller. Any questions regarding tickets purchased via StubHub for a postponed, rescheduled or cancelled event should be directed to StubHub Customer Service at email@example.com.
For more information regarding the ticket policy, please contact the Surprise Stadium Box Office at 623-222-2222 or email firstname.lastname@example.org.