Box Office
15850 N. Bullard Ave.
Surprise AZ, 85374
Phone: 623·222·2222

As of March 12, games at Surprise Stadium have been suspended following Major League Baseball’s announcement regarding all remaining 2020 Spring Training games.
See the MLB announcement

Refund Information

Refunds for games between March 12 – 21 will be automatically refunded by April 20 if tickets were purchased at Surprise Stadium Box Office, by phone, or through an authorized outlet.

For tickets purchased with cash, a refund check will be mailed to customers with an account. If you don’t have an account, please fill out the refund request form and include your original tickets.

StubHub/Secondary Market Ticket Purchases: For tickets purchased via StubHub or another reseller, please refer to the 'Help' section of the site from which you purchased your tickets for details pertaining to postponed, rescheduled or canceled events. Surprise Stadium is not responsible for and will not provide any refunds or exchanges of any ticket purchased via StubHub or any other secondary market reseller. Any questions regarding tickets purchased via StubHub for a postponed, rescheduled or cancelled event should be directed to StubHub Customer Service at

The box office will be open 10 a.m. – 2 p.m. through Friday, March 20 to assist with any questions or refund concerns.

Any Rangers or Royals baseball activities will be closed to the public until further notice.

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Stadium FAQs

Q. How do I purchase tickets?

A. You may purchase tickets online by or by phone at 623.222.2222. For a complete box office operating schedule and contact information please visit the Stadium Information page.

Q. How do I get to Surprise Stadium?

A. To view online/map directions or access printable map locations please visit our Stadium Information page.

Q. May I bring my own food or drinks into the Stadium?

A. Surprise Stadium allows food to be brought into the Stadium. The food must be presented in a clear, sealed factory, Ziploc, etc) plastic bag and must be able to fit under a standard stadium seat. One clear, sealed one (1) liter plastic water bottle or empty plastic water bottle will be allowed, as will single serving juice boxes, baby food and formula. NO Containers, coolers, thermoses, or ice chests of any kind are permitted into the stadium. Full Service concession stands are located throughout the stadium. (Food and Beverage Policy may vary by event)

Q. Are teams practices/workouts open to the public?

A. Practice Fields are open to the public beginning at 9:30am daily  from February 12-March 21. Admission and parking is free. Please note that teams practice schedules may vary on a daily basis. Access to the Texas Rangers Practice facility is located on the East side of the Stadium complex off of Bullard Avenue and Tierra Buena. Kansas City Royals Practice Facility is located on the North West end of the Stadium complex off of Bullard Avenue and Buck O’Neil Way.

Q. Who are all the people in the yellow shirts?

A. The Surprise Sundancers are the official Spring Training volunteer organization of the Kansas City Royals, Texas Rangers, and the City of Surprise. The Sundancers are a registered 501 (c) 3 non-profit organization that currently consists of over 750 members! For more information or to volunteer please visit

Box Office Information

Surprise Stadium Box Office
15850 N. Bullard Ave.
Phone: 623.222.2222 888.755.2583

Box Office Hours of Operation:
The Surprise Stadium Box Office opens daily at 10 a.m. - may vary due to schedule of events. 


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