Stadium A-Z Guide

50/50 Sundancer Raffle

The Surprise Stadium is excited to team up with the Surprise Sundancers, the official spring training volunteer organization of the Kansas City Royals, Texas Rangers and City of Surprise. The Sundancers are a registered 501 (c) 3 non-profit organization that currently consists of over 750 members who provide volunteer services at the Surprise Stadium and other City Special Events. As a non-profit volunteer organization, the Surprise Sundancers raise charitable donations and receive contributions to support greater Surprise/Northwest Valley youth-related programs and projects, including the award winning Dream Catcher Park.

50/50 raffle tickets are sold during each game and drawing is held at the middle of the 8th inning to determine which lucky fans gets to split the total jackpot for that game with the Surprise Sundancers.

Accessible & Companion Seating:

Accessible seating is located throughout the Surprise Stadium.  Guests may purchase tickets for these sections at any Stadium ticket window or by phone.  Companion seating is located in the disabled seating sections.

Accessible Parking:

Accessible parking is available for all Spring Training Games and special events.  This accessible parking is located in the southwest corner of the main lot outside of the 3rd base gate.

View Parking Map

Address and Phone Numbers:

Surprise Stadium
15850 N. Bullard Avenue
Surprise, AZ 85374

Surprise Stadium Box Office – 623.222.2222
Aramark Concessionaire – 623.222.2384
Surprise Stadium Operations Office – 623.222.2230
Lost and Found – 623.222.2230

Alcohol Policy:

No outside alcoholic beverages will be permitted into the stadium. Valid I.D. is required for purchase. A guest that appears to be 30 years of age or younger must produce a valid form of acceptable identification.

Acceptable forms of valid United States identification for alcoholic beverage purchases are: U.S. Driver's License, Passport, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo. All alcoholic beverage sales will be discontinued at the first pitch of the eighth inning.

All guests must be 21 years of age to purchase an alcoholic beverage.

Animals:

Animals are not permitted within Surprise Stadium with the exception of trained service animals for Guests with disabilities. The ADA defines a service animal as a dog or miniature horse individually trained to provide assistance to an individual with a disability.

Automated External Defibrillators (AED):

Automated External Defibrillators are located for emergency use on the main concourse near sections 111, 112 and Centerfield entry.

Baby Changing Tables:

Baby changing tables are available in all restrooms. Restrooms are located at Centerfield entrance, 1^st Base Concourse, 3^rd Base Concourse and Stadium Upper Deck.

Baby Strollers:

Baby strollers are welcome in Surprise Stadium however when not in use, are to be folded so to not impede or interfere with guests in all seating areas. Upon use, please use caution when walking along concourse, sidewalk or accessible seating areas. Children ages 2 and older are required to have a ticket for admission.

Backpacks/Bags:

In an effort to enhance public safety, Surprise Stadium has modified its security policy by limiting the size and style of bags allowed in the stadium. 

Approved Bags: 

• Clear Tote - plastic, vinyl and do not exceed 12" x 6" x 12"
• Small Clutch Purse - No larger than 5" x 8" with or without a handle or strap.
• Plastic Storage Bag - Clear, one (1) gallon, re-sealable

 Exceptions will be made for medically necessary items or single compartment diaper bags (child must be present). Please limit the number of items you bring to the stadium on event days.

Banners and Signs:

Banners and/or signs may not be hung in the field of play or are to be displayed while the game is in progress to avoid game interference or guests viewing obstruction. Additionally, signs or banners may not be commercial in nature, obscene, or cause a disturbance amongst other guests.  Poles for displaying banners or signs are not permitted in the stadium.

Beverages, Bottles and Cans:

Surprise Stadium allows food to be brought into the stadium. The food must be presented in a one-gallon clear ziploc/freezer bag.

• Factory Sealed Bottle of Water – up to 2 (1 liter) factory sealed water bottles per guest.
• Hydroflask and Sports bottles (up to 1 liter) are allowed, with the exception of any glass containers. For convenience, there are water fountains available to fill up your bottles. (MUST BE EMPTY)
• Single serving juice boxes, baby food and formula will be permitted. No beverages, other than water or boxed juices will be allowed.
• Outside alcoholic beverages (as well as non-alcoholic beer and wine) are not allowed in the park, regardless of container.

*Food and Beverage policy may vary by event.

Billy Parker Field:

The City of Surprise christened Billy Parker Field at Surprise Stadium in 2002 upon the opening of the new spring training home of the Kansas City Royals and the Texas Rangers.  The former City of Surprise Parks and Recreation Director made his Major League debut on Sept. 8, 1971 with the California Angels and hit a game-winning home run in his first game. His professional career included stops in Quad City, Iowa, El Paso and Salt Lake City. The Salt Lake City Angels team he played for in 1971 won the Pacific Coast League title. Parker was named to the league's All-Star team. He played for the Angels until 1973 and his contract was purchased by the New York Yankees in 1974. He retired from baseball in 1976. Following his career in baseball, he worked in home construction until taking over the position of Director of Parks and Recreation with the City of Surprise.

Bicycle Parking Rack:

Bicycles are NOT permitted inside Surprise Stadium, however guests may lock and secure bicycles at their own risk at the following location: south area near entrance of Surprise Stadium Centerfield Team Shop.

Blankets:

Blankets are permitted in Surprise Stadium, as long as they are carried in through security screening over the shoulder.

Box Office:

The Surprise Stadium Box Office is located just outside the Main Centerfield Entrance. Box office hours are the following:

Box Office Hours
2024 Box Office Opening Weekend - Saturday, February 3 from 10 a.m. - 2 p.m. & Sunday, February 4 - 10 a.m. - noon

Phone representatives are currrently available Monday thru Friday. 10 a.m. - 3 p.m.
Game Days - Daily starting at 10 a.m. The box office will close at the conclusion of the game. 

Cashless Payment

All tickets, concessions, and retail points of sale will be going cashless.

Cameras and  Video Devices

Personal still photo cameras are welcome into the stadium. Cameras (still only) are permitted inside Surprise Stadium as long as their use does not interfere with the game or other Guests’ enjoyment of the game. Professional cameras with lenses longer than 6 inches are not permitted. Camera bags are not permitted. Tripods or any other equipment used to stabilize or elevate any type of camera may not obstruct walkways or view of seated guests.  Video reproduction is strictly prohibited without written consent of Major League Baseball.

Children’s Entry:

Children ages 2 and older are required to have a ticket for admission. Any child who enters without a ticket must share a seat with a ticketed accompanying adult.

Chairs

Chairs are not permitted into Surprise Stadium at any time. This includes any form or type of chair/and or seat that is intended to elevate an individual above the ground. Portable bleacher style chairs/cushions are permitted.

Cleanliness

Surprise Stadium has increased the frequency and scope of cleaning and sanitizing between events as well as between guests at events. Hand sanitizing stations for public and staff use have been added to high-traffic areas. Surprise Stadium has implemented the use of industrial-grade, mobile sanitization units that will be used to disinfect surfaces throughout the stadium prior to, during and after events. Hand sanitizer will be made available at various points throughout the stadium.

Containers/Coolers/Ice Chests:

Hard sided containers, coolers, thermoses or ice chests of any kind are not permitted into Surprise Stadium.

Elevator Service – Upper Deck/Stadium Suites:

A service elevator is available for ticketed guest accessing stadium suites and Upper Deck and Legends Deck Seating Levels 201-206. The service elevator is located in the Surprise Stadium operations lobby, located behind home plate on the main concourse.

Entry and Exit Locations:

The Surprise Stadium offers three designated areas that serve as guest’s point of entry and exit locations – 1^st Base Entry, 3^rd Base Entry and Centerfield gate. Game re-entry is permitted provided that guests follow proper re-entry procedures. Guests re-entering stadium must enter through security screening. Locations may vary by event.

Exchanges (Tickets):

Surprise Stadium Box Office has a policy of no exchanges or refunds for tickets purchased. All dates and times are subject to change; such changes do not constitute reason for refund or exchange. Please see Tickets for more information.

Family Restrooms:

There are family restrooms located throughout the ballpark, which are available for individuals with small children, elderly or anyone with a disability.

• Centerfield Plaza
• Main Concourse;  behind seating section 109

Fan Conduct:

The Surprise Stadium are committed to creating a safe, comfortable, and enjoyable sports & entertainment experience. Guests attending sporting events and activities at Surprise Stadium are to expect an environment where:

• Guests will be treated in a consistent, professional and courteous manner by all Surprise Stadium staff.
• Guests will be allowed to enjoy the events at Surprise Stadium free from disruptive behavior, including foul, abusive, discriminatory, obscene or threatening language, gestures or actions.  More specifically, Surprise Stadium explicitly prohibits such language and behavior that are based on characteristics including, but not limited to, gender, sexual orientation, gender identification, age, race, national origin, religion, military status, disability status or any other characteristic.
• Guests who are under the influence of alcoholic beverages or any other intoxicating substance who behave in an irresponsible manner will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests will not engage in fighting, taunting, throwing objects, attempting to enter any competition surface or field of play or other conduct that will disrupt the competition.  Those who engage in any of these actions will immediately be ejected from the event.  
• Guests will smoke in designated smoking areas only.
• There will not be any obscene or indecent messages on signs or clothing, or obscene or indecent conduct.
• Guests will comply with requests from Guest Services staff regarding venue operations and emergency response procedures.
• Guests must not interfere with any ball in play.

Fan Screening

All guests entering Surprise Stadium will pass through metal detection devices. If a guest has a medical condition in which this process cannot take place, guests shall alert security personnel before undergoing security screening. As part of the process, guests will have to remove cell phones, cameras and other large metal objects before passing through the detectors. Guests in wheelchairs and those with medical devices that may set off the detector are subject to alternative screening methods. All persons consent to allowing the Surprise Stadium and/or their designees to inspect his/her person (and that of any minor accompanying such person) and any approved/permitted bags, clothing, or other articles for security purposes, by any means determined by the Surprise Stadium.

Field Access:

Per Major League Baseball rules and Surprise Stadium policy, only authorized personnel will be permitted on the field before, during or after a game. Any unauthorized person going onto the field will be removed from the ballpark and subject to arrest.

First Aid:

First Aid is located on the main concourse behind seating section 101. Emergency medical personnel are on duty at each Spring Training Game. Should you need assistance, please notify the nearest uniformed employee.

Food and Beverage Policy

Surprise Stadium allows food to be brought into the stadium. The food must be presented in a one-gallon clear ziploc/freezer bag.

• Factory Sealed Bottle of Water – up to 2 (1 liter) factory sealed water bottles per guest.
• Hydroflask and Sports bottles (up to 1 liter) are allowed and, with the exception of any glass containers.  For convenience, there are water fountains available to fill up your bottles.
• Single serving juice boxes, baby food and formula will be permitted. No beverages, other than water or boxed juices will be allowed.
• Outside alcoholic beverages (as well as non-alcoholic beer and wine) are not allowed in the park, regardless of container.

*Food and Beverage policy may vary by event.

Foul Balls:

Guests are welcome to keep any foul ball hit into the stands. At no time should a foul or home run ball be thrown back on the field. Violators will be subject to ejection. Any Guest interfering with a ball in play will be subject to ejection from the ballpark. In addition, any Guest going onto the playing field will be ejected from the ballpark and may be subject to arrest and prosecution.

Surprise Stadium cannot be held responsible for the conduct of other Guests when attempting to obtain a foul or home run ball. Spectator of professional baseball assumes the risk of any injury to person or property resulting from any of the inherent dangers and risks of such activity and may not recover from an owner of a baseball team or an owner of a stadium where professional baseball is played for injury resulting from the inherent dangers and risks of observing professional baseball, including but not limited to being struck by a baseball or a baseball bat. Without limiting the generality of the foregoing, Guests assume all risks and danger incidental to the game of baseball, whether occurring prior to, during or subsequent to the actual playing of the game, including without limitation, injury from thrown bats, fragments thereof, thrown or batted balls and spectator conduct. Guests agree that neither the Surprise Stadium, City of Surprise, the opposing team, their respective players and agents, Major League Baseball shall be liable for injuries or damages caused by such risks or dangers. Please review the stadium ticket terms for further details: SurpriseStadium.com/Terms

Game Cancellation:

There are no refunds or exchanges unless an official game is not played. In the event that 5 innings of one game are not played, except when the home team is in the lead at the end of 4 1/2 innings, the following policy will apply:

REFUND AND EXCHANGE POLICY FOR TICKETS PURCHASED AT THE SURPRISE STADIUM BOX OFFICE, BY PHONE, VIA THE INTERNET OR AT ANY TICKETS.COM OUTLET:

Refund Policy

If a game for which you purchased tickets through an authorized Surprise Stadium outlet is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased and will be automatically processed within 30 days of the date of the cancelled game. A full refund will be automatically processed to the method of payment used at time of purchase, including service fees (if applicable). Except as expressly stated herein, all sales are final and there are no refunds. 

Complimentary tickets may not be refunded or exchanged under any circumstances.

Exchange Policy (Due to an Official Game Cancellation)

If a game is officially cancelled, all paid tickets purchased through an authorized Surprise Stadium outlet may be exchanged at the Surprise Stadium Box Office only for any future 2025 Spring Training Game at Surprise Stadium for the same home team. Exchanges are subject to seat availability on a game-by-game basis. Exchanges are available at the Surprise Stadium Box Office prior to the originally scheduled event date; otherwise, a full refund will be processed. All refunds are subject to the Surprise Stadium Refund Policy above.

Complimentary tickets may not be refunded or exchanged under any circumstances.
 

2024 Surprise Stadium Ticket Assurance

As we prepare for the 2024 season, we are dedicated to protecting the health and safety of our fans with enhanced precautions and procedures, while continuing to provide the great ballpark experience to which you are accustomed.

If, due to the COVID-19 pandemic, a game for which you purchased tickets is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased. Except as expressly stated herein, all sales are final and there are no refunds.

Gates and Gate Opening:

Centerfield, 1^st Base Entry and 3^rd Base Entry will open 1 ½ hours prior to game time.  Gate opening times may vary if game is rescheduled. Entry times and gate entry locations may vary by event.

Health & Safety Protocols

Surprise Stadium’s top priority is the public safety and health of fans, players, staff and the community. The City of Surprise, in conjunction with the Kansas City Royals and Texas Rangers, have worked with state and industry leaders to develop a proactive and consistent COVID-19 Stadium Occupancy Plan in order to create a safe, socially distant environment for all involved.

Acknowledgement of Potential Exposure: The Surprise Stadium has taken enhanced health and safety measures - for you, other patrons, staff and/or players. You must follow all posted instructions while visiting Surprise Stadium. An inherent risk of exposure to Communicable Disease (as defined below) exists in any public place where people are present. Communicable Diseases are extremely contagious and can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By attending the premises, holder, on his/her own behalf and on behalf of minor(s) (“Holder”), knowingly and voluntarily assume the risk of exposure to Communicable Disease and possible infection and is deemed to have given a full release of liability to the Released Parties (as defined at https://www.surprisestadium.com/terms) to the fullest extent permitted by law.

FAN HEALTH PROMISE: Holder acknowledges and understands that, if infected with COVID-19 or other Communicable Disease (as defined at the conclusion of this paragraph), Holder and/or any Accompanying Parties (as defined as the conclusion of this paragraph) may infect others that they may subsequently come in contact with, even if they are not experiencing or displaying any symptoms of illness, and that the risk of exposure to others remains at all times. Accordingly, Holder agrees that neither Holder nor any Accompanying Party will attend the Event if within fourteen (14) days preceding the Event, they have:

1. tested positive or presumptively positive for COVID-19 or other Communicable Disease or been identified as a potential carrier of COVID-19 or other Communicable Disease; OR
2. experienced any symptoms commonly associated with COVID-19 or other Communicable Disease; OR
3. been in direct contact with or the immediate vicinity of any person who is confirmed or suspected of being infected with COVID-19 or other Communicable Disease.

A “Communicable Disease” as used herein is COVID-19, any strains, variants, or mutations thereof, the coronavirus that causes COVID-19, and/or any other communicable and/or infectious diseases, viruses, bacteria or illnesses or the causes thereof. An “Accompanying Party” as used herein is any accompanying party for whom Holder retains a ticket to attend the Event with Holder (each of whom Holder represents have authorized Holder to act on their behalf in accepting these terms).

Injury Disclaimer:

The Surprise Stadium cannot be held responsible for the conduct of other Guests when attempting to obtain a foul or home run ball. Spectator of professional baseball assumes the risk of any injury to person or property resulting from any of the inherent dangers and risks of such activity and may not recover from an owner of a baseball team or an owner of a stadium where professional baseball is played for injury resulting from the inherent dangers and risks of observing professional baseball, including but not limited to being struck by a baseball or a baseball bat. Without limiting the generality of the foregoing, Guests assume all risks and danger incidental to the game of baseball, whether occurring prior to, during or subsequent to the actual playing of the game, including without limitation, injury from thrown bats, fragments thereof, thrown or batted balls and spectator conduct. Guests agree that neither the Surprise Stadium, City of Surprise, the opposing team, their respective players and agents, Major League Baseball shall be liable for injuries or damages caused by such risks or dangers.

Lost and Found:

The Surprise Stadium cannot be responsible for recovery, storage, safekeeping, preservation or return of any lost or found item at Billy Parker Field. With that understanding, any item that has been lost or found during a game should be reported to Stadium Guest Relations located at Home Plate near Section 102/103. Found items are kept in storage after each game; therefore, if an item was lost at a previous game, it will not be obtainable without prior arrangements. Please call the Surprise Stadium Lost and Found Hotline at (623) 222-2300 to report a lost item. Leave a detailed description of the item, the date and location it was lost, and your name and phone number. If your item was turned in, you will be called as soon as possible. If your item was not turned in, you will not receive a call unless you specifically request one. Your name will remain on file in case the item is turned in at a later time. A simple way to protect your property is to place your name and phone number permanently somewhere on the item. Items are held for 30 days. During games, guests may inquire about lost and found items at the Stadium Operations Office. 

Lost Children/Persons

Every child/persons should be told to contact a Surprise Stadium Staff Representative should he or she become lost. A lost child will be taken to the Stadium Guest Relations at Sections 102/103. Lost parents/guardians should follow the same procedure. Parents are encouraged to place tickets in children's pockets in case of separation.

Metal Detectors:

As security threats continue to evolve and grow, so does the need for security solutions. As a result, the Surprise Stadium and Major League Baseball have implemented the use of walk through metal detectors at all entrances to Surprise Stadium to ensure the safety of all guests. As part of the process, guests will have to remove cell phones, cameras and other large metal objects before passing through the detectors. Guests in wheelchairs and those with medical devices that may set off the detector are subject to alternative screening methods. Guests will still be required to have their bags inspected prior to entering the stadium.

Merchandise Stores:

There are four Sport Shops located in Surprise Stadium.  The shops are located on the concourse level behind home plate, 1st base, 3rd base, and Center Field. All Sports Shops are open during all games.

Parking:

There are more than 1,600 parking spaces at Surprise Stadium. Surprise Stadium offers free parking to all guests. The City of Surprise is not responsible for stolen or damaged vehicles; vehicles are parked at their own risk. Accessible parking is available and located outside 3rd base gate.

View Parking Map

Postponed Games:

The right to delay the start of a game rests with the home club. Once both team managers meet with the home plate umpire and exchange line-up cards, the right to determine whether the game shall be interrupted or terminated is at the discretion of the Umpire-in-Chief and/or teams. Per the Official Playing Rules, the Umpire-in-Chief shall have sole and unquestioned authority to determine whether and when play shall be halted during a game, when play shall be resumed, and whether and when a game shall be terminated because of bad weather or unsafe playing conditions.

Profanity:

Profanity will not be tolerated. Guests will be allowed to enjoy the events at Surprise Stadium free from disruptive behavior, including foul, abusive, discriminatory, obscene or threatening language, gestures or actions.  More specifically, Surprise Stadium explicitly prohibits such language and behavior that are based on characteristics including, but not limited to, gender, sexual orientation, gender identification, age, race, national origin, religion, military status, disability status or any other characteristic.

Practice Fields and Accessibility:

Practice Fields are open to the public beginning February 14 at 10 a.m. daily and parking is free. Please note that teams practice schedules may vary on a daily basis. 

Surprise Stadium Complex Parking & Field Access

Kansas City Royals Practice Complex – access to the Kansas City Royals practice facility is located on the northwest end of the Stadium complex off of Bullard Avenue and Buck O’Neil Way. Parking is located north of the stadium.

Texas Rangers Practice Complex – access to the Texas Rangers practice facility is located on the east side of the Surprise Stadium complex off of Bullard Avenue and Tierra Buena Lane. Parking is located just south of Tierra Buena Lane and the Surprise Aquatic Center.

Prohibited Items:

In order to provide a safe and enjoyable atmosphere for our guests, the following will be enforced:

• Smoking is not allowed inside any area of the stadium (per Provision Chapters 9.29.404/9.29.050).
• Firearms or deadly weapons are prohibited.
• Resale of any tickets within 200 feet of any public entrance is prohibited (ARS 13-3718).
• Animals are not permitted, with the exception of certified service animals for guests with disabilities.
• No one is allowed on the field of play without proper credentials; such action will result in automatic ejection and subject to arrest.
• All strollers and diaper bags must be accompanied by a child.
• Gates will open approximately 1 ½ hours prior to event time. 
• The following items are prohibited from being brought into the stadium:
• No coolers, ice chests or glass containers. 
• No lawn or legged chairs.
• No alcoholic beverages.
• All items being brought into the stadium must be able to fit under a standard stadium seat, and are subject to search and inspection.

• In an effort to enhance public safety, Surprise Stadium has modified its security policy by limiting the size and style of bags allowed in the stadium. 

  Approved Bags: 

  • Clear Tote - plastic, vinyl and do not exceed 12" x 6" x 12"
  • Small Clutch Purse - No larger than 5" x 8" with or without a handle or strap.
  • Plastic Storage Bag - Clear, one (1) gallon, re-sealable

  • An exception will be made for medically necessary items after proper inspection upon entering. Please limit the number of items you bring to the stadium on event days.

• Beware of Objects Leaving the Playing Field!   

Protective Netting:

Providing baseball fans with a variety of seating options when they come to the ballpark, including seats behind protective netting, is very important to the Surprise Stadium. The protective netting extends from Sections 101-120.

Rain Delay:

The right to delay the start of a game rests with the home club. Once both team managers meet with the home plate umpire and exchange line-up cards, the right to determine whether the game shall be interrupted or terminated is at the discretion of the Umpire-in-Chief and/or teams. Per the Official Playing Rules, the Umpire-in-Chief shall have sole and unquestioned authority to determine whether and when play shall be halted during a game, when play shall be resumed, and whether and when a game shall be terminated because of bad weather or unsafe playing conditions.

Rain Out Policy:

There are no refunds or exchanges unless an official game is not played. In the event that 5 innings of one game are not played, except when the home team is in the lead at the end of 4 1/2 innings, the following policy will apply:

Exchanges due to an official game cancellation:

All paid tickets purchased through an authorized Surprise Stadium outlet, may be exchanged at the box office only for any future 2024 Spring Training Game at Surprise Stadium for the same home team. Exchanges are subject to seat availability on a game by game basis. Complimentary tickets may not be exchanged under any circumstances.

If a game for which you purchased tickets is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased. Except as expressly stated herein, all sales are final and there are no refunds. Refund excludes service and delivery fees.

Complimentary tickets may not be refunded or exchanged under any circumstances.

Recycling:

Recycling will help keep Surprise Stadium clean and green. Please pitch in! Here’s how: To make recycling convenient for baseball fans, blue recycling containers are located throughout The Surprise Stadium including concourses, concession areas, and restrooms as well as the parking lot areas. Recyclable materials, including paper products or plastic cans/bottles, are to be placed in one of two dual stream containers. Remember to look for the recycling symbol on containers to ensure that recyclables are not going into trash cans and ultimately the Community’s waste stream.

Re-entry:

During games, Guests are permitted to leave the ballpark and return through any of the three entrance gates. Please see the Ticket Gate Supervisor to have both your ticket and hand stamped. When returning to the ballpark, Guests must show their ticket and hand stamp, and should re-enter through the special pass-out gates at each entrance. (Please see Gates for a list of gate locations.) Guests will be required to go through the same security procedures as when they originally entered the ballpark. All persons and bags are subject to search.

Refunds/Exchanges:

There are no refunds or exchanges unless an official game is not played.

Scoreboard Messages:

Add a little more “Surprise” to your special occasion by adding a special message displayed on the Surprise Stadium Score Board. For a $50.00 fee, a guest message will be shown in the middle of the 6th inning. To reserve your special message today, contact the Surprise Stadium Box Office at 623.222.2222.

Ruben’s Row

The Surprise Stadium, in honor of Mark A. Coronado and his father, we have been able to share the experience of our traditions through the Ruben’s Row seating program.

Mark A. Coronado, was a remarkable leader recognized for his commitment and dedication to the residents of Surprise. Serving as Community and Recreation Services Director from 2000 until his death in 2018, Mark A. Coronado through his determination made a tremendous impact towards the progressive recreational development in the City of Surprise.

In his formative years, Mark developed his passion for playing the game he loved, the game that would define his legacy, baseball.  Early in his parks and recreation career he gained the experience and momentum necessary to begin work towards making the dream of the Surprise Recreation Campus a reality. Shortly thereafter, Surprise, Arizona became a baseball fan destination through his efforts in bringing the Texas Rangers and the Kansas City Royals to their new spring training development home in Surprise. His vision will live on through the City of Surprise and its community traditions.

Seating Policy:

Guests should sit only in the seats for which they hold valid tickets.  At any time guests may be asked to show their digital ticket or ticket stub if there is confusion over a specific seat.

Service Animals:

Animals are not permitted within Surprise Stadium with the exception of trained service animals or service animals in training.

Smoking:

Smoking and vaping are not permitted in any areas inside Surprise Stadium. A smoking area outside the ballpark will be designated. (per Provision Chapters 9.29.404/9.29.050). Guests who wish to smoke must exit the stadium through either the first base, third base or centerfield locations. All re-entry procedures will be enforced.

Sundancers:

The Surprise Stadium is excited to team up with the Surprise Sundancers, the official spring training volunteer organization of the Kansas City Royals, Texas Rangers and City of Surprise. The Sundancers are a registered 501 (c) 3 non-profit organization that currently consists of over 750 members who provide volunteer services at the Surprise Stadium and other City Special Events. As a non-profit volunteer organization, the Surprise Sundancers raise charitable donations and receive contributions to support greater Surprise/Northwest Valley youth-related programs and projects, including the award winning Dream Catcher Park.

50/50 raffle tickets are sold during each game and drawing is held at the middle of the 8th inning to determine which lucky fans gets to split the total jackpot for that game with the Surprise Sundancers.

For more information about the Sundancers visit www.surprisesundancers.org

Surprise Stadium Concourse Hall of Fame:

As one of our most distinguishable stadium feature, the love for the game is prevalent with quotes from Babe Ruth, George Will, Bob Lemon, Bryant Gumbel, Red Smith and Humphrey Bogart. The lower deck concourse also features plaques commemorating the Rangers' and Royals' greatest players and managers as well as local community heroes.

Tailgating:

Tailgating in any parking lot must be limited to the area directly in front of or behind the vehicle and may not obstruct the right of way of traffic. Persons may not consume alcohol in the parking lots, including inside their vehicles. Charcoal grills are prohibited.

Throwing Objects:

Guests will not engage in fighting, taunting, throwing objects, attempting to enter any competition surface or field of play or other conduct that will disrupt the competition.  Those who engage in any of these actions will immediately be ejected from the event.

Tickets & Entry:

The Surprise Stadium is striving towards providing the safest Spring Training experience possible, so we have implemented a touchless ticketing process for the 2024 season. Tickets printed from the box office or digital tickets from an attendee’s mobile phone via MLB Ballpark will be scanned at entry. 

During the 2024 season, box office transactions will be cashless. Accepted forms of payment at the box office include: Visa, MasterCard, American Express, Discover.

Ticket Office Hours:

Game day ticket office hours are 10:00 a.m. until 3:00 p.m.; hours will vary by event. 

Ticket Resale:

Resale of any ticket(s) within 200 feet of any public entrance is prohibited (A.R.S. § 13-3718). For tickets purchased via StubHub or another reseller, please refer to the help section of the site from which you purchased your tickets for details pertaining to postponed, rescheduled or cancelled events. Surprise Stadium is not responsible for and will not provide any refunds or exchanges of any ticket purchased via StubHub or any other secondary market reseller. Any questions regarding tickets purchased via StubHub for a postponed, rescheduled or cancelled event should be directed to StubHub Customer Service at customerservice@stubhub.com.

Umbrellas:

Guests may bring small umbrellas under 42” in diameter into the stadium and practice fields as long as they do not interfere with other guests’ view or enjoyment of the game.

Videoboard:

Surprise Stadium Videoboard is located in Left-Center Field. For any special group and/or birthday announcements, please contact Surprise Stadium Box Office 24 hours in advance.

Weapons:

Firearms or weapons are prohibited from entering the stadium.  For guest wishing to store a weapon outside the gates a limited number of gun safes are available at each entrance. Off duty law enforcement agents must declare their weapon at security check points and check in with on-site law enforcement security.  (A.R.S. § 13-3102(A)(10)).

Will Call:

Will Call will open two hours prior to game time.  All will call game tickets may be picked up at the Surprise Stadium main ticket office located at the centerfield ticket office.  Proper photo identification is required. Player Will Call is located at the Centerfield Box Office. Will Call orders may be picked up any time the Box Office is open.