Box Office
15850 N. Bullard Ave.
Surprise AZ, 85374
Phone: 623·222·2222
Stadium Information

Surprise Stadium General Health & Safety Guidelines

Surprise Stadium’s top priority is the public safety and health of fans, players, staff and the community. The City of Surprise, in conjunction with the Kansas City Royals and Texas Rangers, have worked with state and industry leaders to develop a proactive and consistent COVID-19 Stadium Occupancy Plan in order to create a safe, socially distant environment for all involved.

Acknowledgement of Potential Exposure: The Surprise Stadium has taken enhanced health and safety measures - for you, other patrons, staff and/or players. You must follow all posted instructions while visiting Surprise Stadium. An inherent risk of exposure to Communicable Disease (as defined below) exists in any public place where people are present. Communicable Diseases are extremely contagious and can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By attending the premises, holder, on his/her own behalf and on behalf of minor(s) (“Holder”), knowingly and voluntarily assume the risk of exposure to Communicable Disease and possible infection and is deemed to have given a full release of liability to the Released Parties (as defined at to the fullest extent permitted by law.

FAN HEALTH PROMISE: Holder acknowledges and understands that, if infected with COVID-19 or other Communicable Disease (as defined at the conclusion of this paragraph), Holder and/or any Accompanying Parties (as defined as the conclusion of this paragraph) may infect others that they may subsequently come in contact with, even if they are not experiencing or displaying any symptoms of illness, and that the risk of exposure to others remains at all times. Accordingly, Holder agrees that neither Holder nor any Accompanying Party will attend the Event if within fourteen (14) days preceding the Event, they have:

  1. tested positive or presumptively positive for COVID-19 or other Communicable Disease or been identified as a potential carrier of COVID-19 or other Communicable Disease; OR
  2. experienced any symptoms commonly associated with COVID-19 or other Communicable Disease; OR
  3. been in direct contact with or the immediate vicinity of any person who is confirmed or suspected of being infected with COVID-19 or other Communicable Disease.

A “Communicable Disease” as used herein is COVID-19, any strains, variants, or mutations thereof, the coronavirus that causes COVID-19, and/or any other communicable and/or infectious diseases, viruses, bacteria or illnesses or the causes thereof. An “Accompanying Party” as used herein is any accompanying party for whom Holder retains a ticket to attend the Event with Holder (each of whom Holder represents have authorized Holder to act on their behalf in accepting these terms).

Surprise Stadium Game Day Guide – 2024 Season

In response to the COVID-19 pandemic, our commitment remains to prioritize the safety of our fans, staff and players. Below you will find some of the notable steps being taken to support that effort. 

Fans should stay home if:

They are sick or are showing COVID-19 symptoms, such as fever or chills, cough, shortness of breath or difficulty breathing, sore throat, congestion, nausea, vomiting, diarrhea, or have a high temperature.

Have been, or believe to have been in close contact with anyone confirmed to have tested positive for COVID-19 or is displaying COVID-like symptoms.

If you feel ill once inside the stadium, go directly to First Aid.

For more information, please click here to see the CDC guidelines.

Tickets & Entry

The Surprise Stadium is striving towards providing the safest Spring Training experience possible, so we have implemented a touchless ticketing process for the 2024 season. Digital tickets from an attendee’s mobile phone via MLB Ballpark app will be scanned at entry.

During the 2024 season, box office transactions will be cashless. Accepted forms of payment at the box office include: Visa, MasterCard, American Express, Discover.


Surprise Stadium has increased the frequency and scope of cleaning and sanitizing between events as well as between guests at events. Hand sanitizing stations for public and staff use have been added to high-traffic areas. Surprise Stadium has implemented the use of industrial-grade, mobile sanitization units that will be used to disinfect surfaces throughout the stadium prior to, during and after events. Hand sanitizer will be made available at various points throughout the stadium.

Cashless Payment

All tickets, concessions, and retail points of sale will be going cashless.

Surprise Stadium Bag Policy

In an effort to enhance public safety, Surprise Stadium has modified its security policy by limiting the size and style of bags allowed in the stadium. 

Approved Bags: 

  • Clear Tote - plastic, vinyl and do not exceed 12" x 6" x 12"
  • Small Clutch Purse - No larger than 5" x 8" with or without a handle or strap.
  • Plastic Storage Bag - Clear, one (1) gallon, re-sealable

An exception will be made for medically necessary items after proper inspection upon entering. Please limit the number of items you bring to the stadium on event days.

Staff Protocols and Procedures

Staff members will be directed to routinely wash their hands with soap and water as the preferred hygiene method, but when unavailable will use hand sanitizer.

Stadium Policies

Smoking and vaping are not permitted in any areas inside Surprise Stadium. A smoking area outside the ballpark will be designated.

Additional stadium information and policies can be found here on our website.