Surprise Stadium Food & Beverage Policy - Spring Training
Surprise Stadium allows food to be brought into the stadium. The food must be presented in a one-gallon clear ziploc/freezer bag.
*Food and Beverage policy may vary by event.
In order to provide a safe and enjoyable atmosphere for our guests, the following will be enforced:
The following items are prohibited from being brought into the stadium:
Beware of Objects Leaving the Playing Field!
Backpacks/Bags:
In an effort to enhance public safety, Surprise Stadium has modified its security policy by limiting the size and style of bags allowed in the stadium.
Approved Bags:
Exceptions will be made for medically necessary items or single compartment diaper bags (child must be present). Please limit the number of items you bring to the stadium on event days.
Surprise Stadium Terms & Conditions
View the Surprise Stadium terms & conditions.
There are no refunds or exchanges unless an official game is not played. In the event that 5 innings of one game are not played, except when the home team is in the lead at the end of 4 1/2 innings, the following policy will apply:
REFUND AND EXCHANGE POLICY FOR TICKETS PURCHASED AT THE SURPRISE STADIUM BOX OFFICE, BY PHONE, VIA THE INTERNET OR AT ANY TICKETS.COM OUTLET:
Refund Policy
If a game for which you purchased tickets through an authorized Surprise Stadium outlet is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased and will be automatically processed within 30 days of the date of the cancelled game. A full refund will be automatically processed to the method of payment used at time of purchase, including service fees (if applicable). Except as expressly stated herein, all sales are final and there are no refunds.
Complimentary tickets may not be refunded or exchanged under any circumstances.
Exchange Policy (Due to an Official Game Cancellation)
If a game is officially cancelled, all paid tickets purchased through an authorized Surprise Stadium outlet may be exchanged at the Surprise Stadium Box Office only for any future 2025 Spring Training Game at Surprise Stadium for the same home team. Exchanges are subject to seat availability on a game-by-game basis. Exchanges are available at the Surprise Stadium Box Office prior to the originally scheduled event date; otherwise, a full refund will be processed. All refunds are subject to the Surprise Stadium Refund Policy above.
Complimentary tickets may not be refunded or exchanged under any circumstances.
2025 Surprise Stadium Ticket Assurance
As we prepare for the 2025 season, we are dedicated to protecting the health and safety of our fans with enhanced precautions and procedures, while continuing to provide the great ballpark experience to which you are accustomed.
If, due to the COVID-19 pandemic, a game for which you purchased tickets is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased. Except as expressly stated herein, all sales are final and there are no refunds.
Surprise Stadium Box Office
15850 N. Bullard Ave.
Phone: 623.222.2222
The box office at the Surprise Stadium is closed for the 2025 season.