Policies, Rules & Regulations

Food & Beverage Policy

Surprise Stadium allows food to be brought into the stadium. The food must be presented in a one-gallon clear ziploc/freezer bag. One clear, sealed one (1) liter plastic water bottle or empty plastic water/sports bottles will be allowed, as will single serving juice boxes, baby food and formula. No beverages, other than water or boxed juices will be allowed. (Food and Beverage policy may vary by event)

Rules & Regulations

In order to provide a safe and enjoyable atmosphere for our guests, the following will be enforced:

• Smoking is not allowed inside any area of the stadium (per Provision Chapters 9.29.404/9.29.050).
• Firearms or deadly weapons are prohibited.
• Resale of any tickets within 200 feet of any public entrance is prohibited (ARS 13-3718).
• Animals are not permitted, with the exception of certified service animals for guests with disabilities.
• No one is allowed on the field of play without proper credentials; such action will result in automatic ejection and subject to arrest.
• All strollers and diaper bags must be accompanied by a child.
• Gates will open approximately 1 ½ hours prior to event time.  

The following items are prohibited from being brought into the stadium:

• Surprise Stadium has instituted a No Bags Policy, with the limited exception of medical bags and manufactured diaper bags for fans accompanying young children, as well as a personal clutch (5 in. x 8 in.) that may be visually inspected. Guests who arrive at the venue with these items will be asked to return them to their car.
• No coolers, ice chests, thermoses, glass or metal containers.
• No lawn or legged chairs.
• No alcoholic beverages.
• All items being brought into the stadium must be able to fit under a standard stadium seat, and are subject to search and inspection.

Beware of Objects Leaving the Playing Field!

Download the Stadium Rules & Regulations

Surprise Stadium Terms & Conditions

View the surprise Stadium terms & conditions.

Rain Out Policy or Game Cancellation

There are no refunds or exchanges unless an official game is not played. In the event that 5 innings of one game are not played, except when the home team is in the lead at the end of 4 innings, the following policy will apply:

Exchanges due to an official game cancellation:

All paid tickets purchased through an authorized Surprise Stadium outlet, may be exchanged at the box office only for any future 2021 Spring Training Game at Surprise Stadium for the same home team. Exchanges are subject to seat availability on a game by game basis. Complimentary tickets may not be exchanged under any circumstances.

Refunds For Tickets Purchased At The Surprise Stadium Box Office, By Phone, Via The Internet or At Any Tickets.Com Outlet:

If a game for which you purchased tickets is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased. Except as expressly stated herein, all sales are final and there are no refunds. Refund excludes service and delivery fees.

Complimentary tickets may not be refunded or exchanged under any circumstances

2021 Surprise Stadium Ticket Assurance

As we prepare for the 2021 season, we are dedicated to protecting the health and safety of our fans with enhanced precautions and procedures, while continuing to provide the great ballpark experience to which you are accustomed.

If, due to the COVID-19 pandemic, a game for which you purchased tickets is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased. Except as expressly stated herein, all sales are final and there are no refunds.

Refund excludes service charges and handling fees.