Surprise Stadium allows food to be brought into the stadium. The food must be presented in a one-gallon clear ziploc/freezer bag. One clear, sealed one (1) liter plastic water bottle or empty plastic water/sports bottles will be allowed, as will single serving juice boxes, baby food and formula. No beverages, other than water or boxed juices will be allowed. (Food and Beverage policy may vary by event)
In order to provide a safe and enjoyable atmosphere for our guests, the following will be enforced:
The following items are prohibited from being brought into the stadium:
Beware of Objects Leaving the Playing Field!
Download the Stadium Rules & Regulations
View the surprise Stadium terms & conditions.
There are no refunds or exchanges unless an official game is not played. In the event that 5 innings of one game are not played, except when the home team is in the lead at the end of 4 innings, the following policy will apply:
Exchanges due to an official game cancellation:
All paid tickets purchased through an authorized Surprise Stadium outlet, may be exchanged at the box office only for any future 2021 Spring Training Game at Surprise Stadium for the same home team. Exchanges are subject to seat availability on a game by game basis. Complimentary tickets may not be exchanged under any circumstances.
Refunds For Tickets Purchased At The Surprise Stadium Box Office, By Phone, Via The Internet or At Any Tickets.Com Outlet:
If a game for which you purchased tickets is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased. Except as expressly stated herein, all sales are final and there are no refunds. Refund excludes service and delivery fees.
Complimentary tickets may not be refunded or exchanged under any circumstances
2021 Surprise Stadium Ticket Assurance
As we prepare for the 2021 season, we are dedicated to protecting the health and safety of our fans with enhanced precautions and procedures, while continuing to provide the great ballpark experience to which you are accustomed.
If, due to the COVID-19 pandemic, a game for which you purchased tickets is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased. Except as expressly stated herein, all sales are final and there are no refunds.
Refund excludes service charges and handling fees.
Surprise Stadium Box Office
15850 N. Bullard Ave.
Phone: 623.222.2222
Tickets.com: 888.755.2583