Box Office
15850 N. Bullard Ave.
Surprise AZ, 85374
Phone: 623·222·2222

As of March 12, games at Surprise Stadium have been suspended following Major League Baseball’s announcement regarding all remaining 2020 Spring Training games.
See the MLB announcement

Refund Information

Refunds for games between March 12 – 21 will be automatically refunded by April 20 if tickets were purchased at Surprise Stadium Box Office, by phone, or through an authorized Tickets.com outlet.

For tickets purchased with cash, a refund check will be mailed to customers with an account. If you don’t have an account, please fill out the refund request form and include your original tickets.

StubHub/Secondary Market Ticket Purchases: For tickets purchased via StubHub or another reseller, please refer to the 'Help' section of the site from which you purchased your tickets for details pertaining to postponed, rescheduled or canceled events. Surprise Stadium is not responsible for and will not provide any refunds or exchanges of any ticket purchased via StubHub or any other secondary market reseller. Any questions regarding tickets purchased via StubHub for a postponed, rescheduled or cancelled event should be directed to StubHub Customer Service at customerservice@stubhub.com.

The box office will be open 10 a.m. – 2 p.m. through Friday, March 20 to assist with any questions or refund concerns.

Any Rangers or Royals baseball activities will be closed to the public until further notice.

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Surprise Stadium Information

Surprise Rec Campus Map
Download the Surprise Rec Campus Map


Download Rec Campus/Civic Center Area Map

Surprise Stadium

15830 N. Bullard Ave.
Surprise AZ, 85374
Phone: 623.222.2000

Stadium Gates
1.5 hours prior to game time

Practice Fields
Open to the Public from February 12 - March 21
Gates Open at 9:30 am daily
Free admission

Box Office
Phone: 623.222.2222
Tickets.com: 800.352.0212

Box Office Hours of Operation:
Opens Daily at 10 a.m.; may vary dependent on scheduled events

Game Day:
Box office opens at 10 am and closes approx. 30 minutes after the game

Stadium Directions

Surprise Stadium is located in beautiful Surprise, Arizona approximately 45 minutes northwest of downtown Phoenix.

The GPS best route may not be your best bet! View these recommended directions to Surprise Stadium below.
Download Suggested Routes Map

Valley Airports Routes

Directions from Sky Harbor Airport
Directions from Mesa Gateway Airport
Directions from Goodyear Municipal Airport
Directions from Phx Deer Valley Airport

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