In case your game rained out, please refer to out Rainout/Refund Policy. Pricing may fluctuate, for current premium game prices or questions, please contact the Box Office at 623 222-2222.
There are no refunds or exchanges unless an official game is not played. In the event that 5 innings of one game are not played, except when the home team is in the lead at the end of 4 innings, the following policy will apply:
All paid tickets, regardless of where they were purchased, may be exchanged at the box office only for any future 2019 Spring Training Game at Surprise Stadium for the same home team. Exchanges are subject to seat availability on a game by game basis. Complimentary tickets may not be exchanged under any circumstances.
In order to obtain a refund for a Rain Check for tickets, you may either drop them off at the Box Office or mail them to:
Surprise Stadium Ticket Office
15960 N. Bullard Avenue
Surprise, AZ 85374
Attn: Rainout Refund
A refund request must be submitted within 60 days of the cancelled game.
Complimentary tickets may not be refunded or exchanged under any circumstances
Surprise Stadium Box Office
15850 N. Bullard Ave.
Box Office Hours of Operation:
Monday - Friday: 10 am - 4 pm MST (Beginning Jan. 7)
Saturdays: 10 am - 2 p.m. MST
Sundays: 10 am - 2 pm MST (Beginning Feb. 10)
Box Office Spring Training Opening Weekend:
Saturday, January 5, 2019: 8 am - 2pm MST
Sunday, January 6, 2019: 8 am - Noon MST
Box office opens at 10 am and closes 30 minutes after the game
Open 1.5 hours prior to game time