Box Office
15850 N. Bullard Ave.
Surprise AZ, 85374
Phone: 623·222·2222

As of March 12, games at Surprise Stadium have been suspended following Major League Baseball’s announcement regarding all remaining 2020 Spring Training games.
See the MLB announcement

Refund Information

Refunds for games between March 12 – 21 will be automatically refunded by April 20 if tickets were purchased at Surprise Stadium Box Office, by phone, or through an authorized Tickets.com outlet.

For tickets purchased with cash, a refund check will be mailed to customers with an account. If you don’t have an account, please fill out the refund request form and include your original tickets.

StubHub/Secondary Market Ticket Purchases: For tickets purchased via StubHub or another reseller, please refer to the 'Help' section of the site from which you purchased your tickets for details pertaining to postponed, rescheduled or canceled events. Surprise Stadium is not responsible for and will not provide any refunds or exchanges of any ticket purchased via StubHub or any other secondary market reseller. Any questions regarding tickets purchased via StubHub for a postponed, rescheduled or cancelled event should be directed to StubHub Customer Service at customerservice@stubhub.com.

The box office will be open 10 a.m. – 2 p.m. through Friday, March 20 to assist with any questions or refund concerns.

Any Rangers or Royals baseball activities will be closed to the public until further notice.

Surprise Stadium Terms & Conditions

By using this ticket, you and any minor accompanying you (collectively, “Holder”) agree to the Surprise Stadium Terms & Conditions, incorporated by reference on the ticket back (“Agreement”).

IMPORTANT NOTICE: This ticket is a revocable license. The City of Surprise (the “City”), Kansas City Royals Baseball Corporation (the “Royals”), or Texas Rangers Baseball Club (the “Rangers”) reserve the right to revoke the license granted by this ticket at any time, and admission may be refused or Holder may be ejected in the sole discretion of the City, the Royals, or the Rangers, subject to a refund of the price originally paid to the City for this ticket, or without a refund if Holder is disorderly or fails to comply with the terms of this ticket or any of the policies, rules, and/or regulations applicable to the Surprise Stadium (the “Ballpark”), incorporated in full by this reference and made part of the Agreement between the parties (available at: https://www.surprisestadium.com/stadium-info/policies-rules-regulations). Holder and their belongings may be searched upon entry into the Ballpark or at any time while inside the Surprise Recreation Campus and adjacent parking areas, and any prohibited items may be confiscated. If Holder elects not to consent to a search, Holder will be refused admission or ejected from the Ballpark. Smoking is not allowed anywhere in the Ballpark.

By using this ticket, Holder agrees that: (a) Holder will not transmit or aid in transmitting any information about the game, tour, program, or other event to which this ticket grants admission (the "Event"), including, but not limited to, any account, description, picture, video, audio, reproduction or other information concerning the Event (collectively, the "Event Information"); (b) the City, the Royals, and/or the Rangers are the exclusive owners of all copyrights and other proprietary rights in the Event and the Event Information; and (c) the City, the Royals, the Rangers, the Office of the Commissioner of Baseball, Major League Baseball Properties, Inc., Major League Baseball Enterprises, Inc., and each of their respective agents and licensees, have the unrestricted right and license to use Holder’s voice and likeness for any purpose in any broadcast, telecast, video or photograph taken in connection with the Event or other transmission or reproduction in whole or in part of the Event.

The initial sale of this ticket by the City will be deemed to have occurred in Surprise, Arizona. By using this ticket, Holder agrees that any and all disputes and claims will be governed by the laws of the State of Arizona and may only be brought in a court in Maricopa County, Arizona. This ticket may not be resold or offered for resale at a premium to the extent prohibited by law. This ticket may not be used for advertising, promotion (including contests and sweepstakes), or other trade or commercial purposes without the express written consent of the City, the Royals, and the Rangers. Any person who sells or offers this ticket for resale at any price inside the Ballpark will be removed from the premises.

RAINOUT POLICY: If the Event is cancelled or postponed because of rain, inclement weather conditions, or other reasons beyond the control of the City, the Royals, or the Rangers, this ticket will be subject to Surprise Stadium's announced rainout policy for the Event. Please retain this ticket until the Surprise Stadium announces the rainout policy for the Event, which Surprise Stadium may do through the media or at its website, www.SurpriseStadium.com.

WARNING: HOLDER ASSUMES ALL RISKS AND DANGERS RELATING TO OR ARISING OUT OF BEING A SPECTATOR AT A PROFESSIONAL BASEBALL GAME (AND RELATED PRE-GAME AND POST-GAME ACTIVITIES) OR OTHER APPLICABLE TYPE OF EVENT, INCLUDING, BUT NOT LIMITED TO: THROWN OR BATTED BALLS; THROWN BATS (OR FRAGMENTS THEREOF); THROWN, DROPPED, OR LAUNCHED GIVEAWAYS OR OTHER ITEMS; OTHER INCIDENTS, HAZARDS, OR ACCIDENTS ASSOCIATED WITH MAJOR SPORTING EVENTS; OR THE NEGLIGENCE OR MISCONDUCT OF OTHER SPECTATORS. HOLDER AGREES THAT NONE OF THE OFFICE OF THE COMMISSIONER OF BASEBALL, MAJOR LEAGUE BASEBALL ENTERPRISES, MAJOR LEAGUE BASEBALL PROPERTIES, INC., BASEBALL TELEVISION, INC., THE AMERICAN AND NATIONAL LEAGUES OF PROFESSIONAL BASEBALL CLUBS, THE MAJOR LEAGUE CLUBS (INCLUDING THE RANGERS, THE ROYALS, AND ANY OPPOSING BASEBALL CLUBS), THE SURPRISE STADIUM AND THE CITY, AND EACH OF THEIR RESPECTIVE PLAYERS, COACHES, OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, AGENTS, OR AFFILIATES WILL BE LIABLE FOR PERSONAL INJURIES (INCLUDING DEATH) OR DAMAGE TO OR LOSS OF PERSONAL PROPERTY RESULTING FROM SUCH CAUSES.

Last Revised:  November 28, 2018